anonest provides real time anonymous feedback from customers via SMS.
Customer complaints are unavoidable and are best addressed quickly. Research shows that negative online reviews can damage your reputation and put prospective customers off using your business. The best way to deal with feedback is to manage it proactively.
Unfortunately the first time that you may hear about certain complaints is when customers leave negative comments about your business on Yelp, Twitter, Facebook or TripAdvisor. You can attempt to address the issue at this stage but typically it is too late to win back those lost customers.
anonest allows you to receive, acknowledge and address any negative customer feedback in real time. This gives you the opportunity to engage with customers directly and remedy any issues as soon as they occur. This real time customer engagement promotes a positive customer experience and also reduces the likelihood of negative online reviews.
anonest also provides you with reports on all of this feedback which will highlight common trends and provide insights into what is being done well and also what can be improved upon within your business.